Returns & Refunds Policy

At Limitless Nutrition, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, please review our returns and refunds policy below.

1. Returns
Due to the nature of our products, we do not accept returns of any opened or used nutritional supplements. This is to ensure the safety and hygiene of all our customers.

Unopened and unused products may be returned within 14 days of purchase, provided they are in their original packaging and in a resalable condition. The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part.

2. Damaged or Defective Products
If you receive a product that is damaged or defective upon arrival, please contact us within 7 days of receipt. To process an exchange or refund, photographic evidence of the damaged or defective item must be provided.

Once we have reviewed and approved your claim, we will arrange for a replacement to be sent or issue a refund, depending on your preference and product availability.

3. Refunds
Refunds will be processed within 7-10 business days after the return has been received and inspected. Refunds will be issued via the original method of payment. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

4. How to Initiate a Return or Refund Request
To initiate a return or refund request, please contact our customer service team at info@kerrypiper.co.za with the following details:

  • Your order number
  • A description of the issue
  • Photographic evidence (if damaged on arrival)

Once your request has been reviewed, we will provide you with the necessary instructions on how to proceed.

5. Non-Returnable Items
For health and safety reasons, the following items cannot be returned or refunded:

  • Opened or used nutritional supplements
  • Products not in their original packaging
  • Items returned after the 14-day return window

We reserve the right to refuse any return or refund that does not comply with this policy.

If you have any questions regarding our Returns & Refunds Policy, please do not hesitate to contact us at info@kerrypiper.co.za.